1. Our Commitment to Your Privacy
Teeth Whitening Melbourne (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal and sensitive clinical information is handled with the highest level of care. This policy outlines our protocols in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).
2. Information We Collect
To provide a safe, professional, and effective service, we collect the following information:
• Personal Identification: Full name, date of birth, and contact details (phone and email).
• Service Logistics: The precise physical address for mobile service delivery and any specific site access requirements.
• Clinical & Medical Information: Data provided via our mandatory Consultation Forms, including but not limited to: dental history, allergies, pregnancy/breastfeeding status, recent dental work, and specific medical conditions that may impact treatment suitability.
• Payment Information: Processed securely via Shopify. We do not store or have access to your full credit card details.
3. Purpose of Collection
We collect and use your information specifically for:
• Assessing clinical suitability for whitening treatments to ensure your safety.
• Confirming and managing your mobile appointment logistics.
• Providing tailored aftercare instructions and support.
• Internal record-keeping as required for professional indemnity and insurance purposes.
4. Data Security and Storage
We take ruthless measures to protect your data from unauthorized access, loss, or misuse:
• Digital Records: All digital information, including booking details and email correspondence, is stored on secure, encrypted servers.
• Clinical Records: Completed consultation forms containing sensitive medical data are kept in restricted-access digital or physical environments.
• Third Parties: We do not sell, trade, or rent your personal information. We only share data with trusted partners (e.g., Shopify) essential to operating our business, or when required by Australian law.
5. Access and Control of Your Information
You have the right to request access to the personal or medical information we hold about you. You may also request corrections if the data is inaccurate. To protect your privacy, we will require proof of identity before releasing any records.
6. The "Right to be Forgotten"
You may request that we delete your personal and clinical records from our systems at any time following the completion of your service. Please note that some data may be retained for a limited period if required by our insurance providers or Australian legal obligations.
7. Consent
By booking a service and completing our consultation forms, you consent to the collection and use of your personal and medical information as outlined in this policy.
8. Contact Us
For any questions regarding this policy or to request access to your data, please contact us at: enquiry@teethwhiteningmelbourne.com