• A 25% deposit per booking is required to secure your booking. This amount is deducted from the total cost of your treatment and is non-refundable.
• If you provide more than 24 hours’ notice, your deposit can be transferred to a new appointment within 6 months of the original booking date.
• Cancellations made within 24 hours of your appointment, or non-attendance, will result in the loss of your deposit.

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TERMS & CONDITIONS

Client Terms

• Teeth Whitening Melbourne is a cosmetic service, not a dental practice.
• The minimum age for treatment is 16 years.
• All treatments are carried out by our trained team members following professional standards.
• Clients must complete a consultation form before treatment to ensure safety and suitability.
• Our team takes every precaution to ensure your comfort and safety; however, it remains the client’s responsibility to determine whether the treatment is suitable for them.

Photography and Filming

• Teeth Whitening Melbourne may occasionally capture photos or short videos during appointments for marketing or training purposes.
• We always respect your privacy — if you do not wish to be photographed or filmed, please advise our team before your treatment begins.
• No photos or videos will be shared publicly without your consent.
• Results may vary depending on enamel type, lifestyle, and prior staining.
• Appointment times may vary slightly due to traffic or unforeseen delays — if this occurs, clients will be updated promptly.

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Payment Terms

• A 25% deposit per person is required to confirm your booking.
• The remaining balance is payable on the day of treatment.
• Accepted payment methods include cash, PayID, Afterpay, and credit/debit card (a 2% surcharge applies to card payments).
• Cheques are not accepted.
• All pricing is in Australian Dollars (AUD).
• Treatments are not eligible for private health rebates as they are cosmetic services.
• Gift cards are non-refundable and cannot be redeemed for cash.

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PRIVACY POLICY

Teeth Whitening Melbourne is committed to protecting your personal information and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information including:

• Name, address, email, and contact details
• Booking and payment information
• Consultation details and relevant health or dental history

We may also collect non-identifiable website data (e.g. cookies and analytics) to improve your online experience.

2. How We Use Your Information

We use your information to:

• Manage and confirm bookings
• Communicate appointment details and aftercare information
• Process payments securely
• Send updates, offers, or promotions (only if you have opted in)

3. Disclosure of Information

We do not sell or trade your personal information. Data may only be shared:

• With authorised staff or trusted service providers (e.g. booking or payment platforms)
• If required by law or to comply with lawful requests from authorities

4. Security

We take all reasonable steps to safeguard your information using secure systems and restricted access.

While we use encrypted platforms, electronic transmission carries some inherent risk, and absolute security cannot be guaranteed.

5. Access & Correction

You may request access to or correction of your personal information by emailing enquiry@teethwhiteningmelbourne.com. Proof of identity may be required.

6. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

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PROMO CODE TERMS & CONDITIONS

• Promo codes are valid only for the stated promotional period and must be entered at the time of booking.
• One-time use per customer unless otherwise specified.
• Not valid with any other offer, discount, or package unless stated.
• Teeth Whitening Melbourne reserves the right to verify identity, cancel misuse, or withdraw promotions without notice.
• Promo codes are non-transferable, not redeemable for cash, and may be subject to limited availability or blackout dates.

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GIVEAWAY TERMS & CONDITIONS

• Open to Australian residents aged 18 years and over unless otherwise stated.
• Entry requirements and closing dates will be clearly outlined on the giveaway post or announcement.
• Entrants must follow all entry instructions to qualify.
• Winners are selected at random and notified via the method of entry (e.g. Instagram DM, email, or phone).
• One entry per person unless multiple entries are explicitly permitted.
• Prizes are not transferable, refundable, or redeemable for cash.
• Giveaways are not sponsored, endorsed, or administered by Instagram, Facebook, TikTok, or any other platform unless stated.
• Teeth Whitening Melbourne reserves the right to verify entrants, disqualify fraudulent entries, or amend/cancel a giveaway at any time.